top of page

Store Policies

Customer Care

At Swatva Inks, customer care is personal — because it’s just me running this store. Every order, question, or concern is handled directly by me, so you’ll always get a thoughtful and genuine response.

​

How I Can Help You

  • Product & Order Queries – If you need help with sizing, product details, or updates on your order, just reach out.

  • Exchanges & Concerns – If something isn’t right with your order, I’ll personally assist you in finding a fair solution. Please check the Returns Policy.

  • Feedback – I welcome your thoughts and suggestions to keep improving.

 

Contact Me

  • Email: namaste@swatvainks.com

  • Phone/WhatsApp: +91- 96195 13967

  • Response Time: I usually reply within 24–48 hours on business days.

  • Support hours: Mon–Sat | 9:00 AM – 9:00 PM IST

 

My Promise

Since I’m building this with care, I treat every customer like a collaborator in my journey. You can shop with confidence knowing that I’ll always do my best to make things right.
 

Communication Policy

At Swatva Inks, I want to keep communication simple, personal, and transparent.

  • Order Updates: You’ll receive messages, emails only for:

    • Order confirmation

    • Shipping

    • Delivery updates

  • No Marketing Emails: I do not send promotional or marketing emails.

  • Stay Connected: If you want updates, new launches, or behind-the-scenes info, you can:

Privacy & Safety

At Swatva Inks, your privacy and safety are very important to me. As I run this store personally, I handle your information with care and transparency.

 

How Your Information is Used

  • I collect only necessary information to complete your order — such as your name, contact details, shipping address, and payment confirmation.

  • Your information will never be sold, rented, or shared with any third party for marketing purposes.

 

Payments & Security

  • All payments are processed securely through Cashfree, a trusted payment gateway.

  • I do not have access to, or store, your banking details, UPI ID, or card information.

  • Your banking details are handled entirely by Cashfree using industry-standard encryption and security.

 

Data Storage & Protection

  • Customer details (like your email and address) are stored securely and used only for order fulfillment and customer care.

  • I take reasonable steps to protect your information from unauthorized access, misuse, or disclosure.

 

Your Rights

  • Request to update or delete your personal information anytime by contacting me.

  • Since I don’t send marketing emails — your inbox stays clean.

 

Contact Me

For questions about your privacy or how your data is handled, you can reach me directly:

Payment Methods

Payment Methods

  • UPI

  • Credit/Debit Cards

bottom of page